"Was there from 5pm-12am. Disgusted with the..."

About: Ealing Hospital

What could be improved

I was at the Urgent Care Center 2 weeks prior and waited 3 hours just to be given medicine for a bladder infection, though I had mentioned that wasn't the main concern. 2 weeks later, in pain and stomach virus still. I waited 1 hour in Urgent Care to be sat waiting for another four hours in A&E. Also, when I passed by papers to A&E and sat waiting - they told me nothing of which was being done, i.e blood work, tests, etc. I was unaware of everything.

I was appalled by the services provided by the NHS - as there were drunk people strolling in at 10 at night disrupting people, especially those with children. I was all alone at the hospital and as much as I am independent I felt unsafe. The security guards took no immediate course of action.

Anything else?

As I finally asked why has it been 4 hours since I've been sat here, 40min. later they finally let me in the A&E ward. I was "greeted" by a woman who spoke barely any english & started getting out tubes for blood work. The way she had cleaned my skin, & inserted the needle was unprofessional and a bit painful - & I don't mind needles at all!

*The most disturbing of the blood work, was that as she grabbed for another tube to be filled with, she just completely let go of my arm and held no pressure down causing blood to literally squirt out of the needle and she did a poor job of cleaning up the blood on my arm. She did not tell me anything of which these blood samples were tested for.*

Lastly, the main doctor who came in to prescribe me medicine spoke little english, and left me waiting in the empty hospital room for 40min.

Story from NHS Choices

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Response from Ealing Hospital

Thank you for taking to time to post your comments. We are sorry to learn about your experience. We take such feedback seriously and would like the opportunity to discuss this with you in more detail.

Please kindly contact our Patient Advice and Liaison Service (PALS) on freephone 0800 0641120 or by e-mail at pals@eht.nhs.uk

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