"i thought my experience of time and suffering pain..."

About: Russells Hall Hospital

What I liked

Getting out of there.

What could be improved

Well staf work hard And long hours And this can have a bearing on the way patients are being welcomed , lisend To etc. I came in to AE on wensday afternoon27th june 1545hrs. first of all i was wheeled in And left in the corridor while different nurses,doctors,cleaners were all making there comments on my injury which i had sustaind being knocked off my bicycle . One doctor then desided to take the lead And send me for exray on my right elbow,i also i told him about the pain in my right rist ,hé said of was because of my elbow so i asked again because of the pain And once again hé said hé was happy with mist exraying my elbow.when i got my exray it showed afracture of the radius and they put me in a sling And made me an appointment for monday 2nd 1300 i mer wuth the consultant and told him i still have a lot of pain in my rist but hé said it was because of my radius afracture of my right elbow and said now i should take my arm out of the sling and start introducing movement and said hé was happy to discharge me and refurr me to phsyotheropy on friday 6th july 1400hrs which i attended and straight away she recemended an exray on my right. rist where it was found to be fractured and cast the very same afternoon.

Anything else?

I am plered l went to phsyotheropy and some one was piligenti enoch to notice some thing was wong with my right rist which i had complained about several times inialy at the outset.

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Response from Russells Hall Hospital

Thank you for taking the trouble to post your comments on our Accident and Emergency department. We welcome all feedback and would like to assure you that all comments are taken seriously and acted upon as part of our ongoing commitment to improving patient experience.

We aim to offer the highest standards of care and we are we are disappointed to hear about your negative experience of our hospital.

Our staff do receive training in effective communication and it appears that on this occasion we could have done better for you. Please accept our apologies.

As part of our ongoing commitment to improve patient care, your feedback will be forwarded to the matron and medical service head who look after Accident and Emergency department.

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