"What is happening to our health service this..."

About: Watford General Hospital

What could be improved

Not let a patient starve and saying that they will have an operation, and to let this go on for days is a disgrace and a dog would not have been treated like my daughter has been.

The government needs to go out there and do some checks on some of our appalling hospitals and see what really goes on.

Consultants should be interacting with patients and stop letting nurses be their scape goats because they think they are god

Anything else?

My daughter arrived at Watford General on monday 2nd july and after a scan and ultra sound was told she had a twisted bowel and would need an operation as it had caused a blockedge'

So on wednesday 4th they prepared her for an operation she had no food for over 24 hours and then the operation was cancelled only to be told the next day it would happen and then again it was cancelled (apparently an emergency had come in) I don't accept this as she had gone there as an emergency case'

Friday was told she was to have operation so again no food and then hours later told the operation was to be cancelled again as they had another emergency

Story from NHS Choices

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Response from Watford General Hospital

Thankyou for offering feedback of your daughter’s patient experience to date of writing, to which we expect would have been with Bowel Surgery, and not our Gynaecology team.

Nevertheless, we are always concerned to hear of any patients who are unhappy with the care and service they have received.

Issues of this nature are taken very seriously. The importance of a wholly positive patient experience is one of our key objectives, and the issue of communication between our staff and patients is a fundamental area we’re working hard to improve in.

We know that our senior clinical colleagues will want to investigate this thoroughly on your behalf, so we can look into what went wrong for your daughter and why. Apart from giving you some answers, if would also help put things right if we can.

Therefore if you are willing to do so, please contact us directly through the Trust’s Quality Assurance department at wherts-tr.complaintsteam@nhs.net . We will aim to thoroughly investigate these issues promptly, and provide you with a detailed response.

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