"Very good."

About: University College Hospital

What I liked

From the reception to the exit, I was treated professionally, courteously and with dignity by _all_ the staff. The admissions receptionist communicated well and did her best to keep patients up to date, the hospital porter was friendly. The consultant was frank and honest, necessarily so, and the staff on the ward were generous in their assistance (night shift were excellent), - at no time was I made to feel embarrassed or suffer loss of dignity.

Even the notorious hospital food was fairly good.

What could be improved

A little more communication from the consultant. I needed to telephone the hospital the next day for advice, which was embarrassing.

His PA, however was courteous, efficient and prompt in returning my call.

Anything else?

What I noticed was that during the day, computers were left unattended for lengthy periods. To switch off the computer and then on again is a time consuming task, and only increases wear on the machine itself; a false economy

My suggestion, to save a bit on the electricity bill, is to simply switch the monitors off. This is easy, takes about a second, extends the life of the monitor, and still leaves the computer on.

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Response from University College Hospital

Thank you for taking the time to leave some feedback on your recent stay at UCLH, we value feedback from patients to help guide where we might improve services. I am pleased to hear that you felt you were treated professionally and with dignity this is something we strive to achieve and it is very reassuring to hear that this was your experience. We discuss all comments and letters we receive from patients at our urology clinical governance meeting so I will also ensure that your comments about communication with the consultant are passed on and will also pass on your comments regarding PC monitors being switch off when not in use to ward sisters and our environmental leads.

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