"Overall very good but there were elements whic..."

About: Glenfield Hospital

What I liked

Most of the nursing staff are excellent and provide an efficient and kind servive but a minority can be sharp and appear to regard their duties as a nuisance.

I cannot speak highly enough of my sergical team who were kind and kept me informed throughout - excellent.

What could be improved

The wards are kept at a very high temperature and I found this most unpleasant. The food is quite good but the hot drinks are awful.

Anything else?

It's a good job I'm not afraid of hospitals, as my admission really was the worst part. Ambulance Transport got me to the hospital well over an hour late and I was left in a day room alone for four hours until I was shut away in a side room in another ward for the duration of the evening and night whilst awaiting a major operation the following day. This distressed me and I dread to think how a nervous patient would have coped. It was as though staff regarded me as a nuisance and put me out of the way. I really hope this isn't typical.

Story from NHS Choices

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Response from Glenfield Hospital

Thank you for taking the time to leave your comments about your experience at Glenfield Hospital. We realise a significant amount of time has passed since you posted your comment and we would like to sincerely apologise that we did respond to in a timely manner. We have since updated our process of responding to reviews posted on NHS Choices and are now committed to making sure we respond to comments within 21 days of the date they are posted. If you would still like you comment or concern to be investigated, please contact PILS on 08081 788337 or online at www.leicestershospitals.nhs.uk/patients/patient-welfare/patient-information-and-liaison-service/contact-form/. If you have any other specific questions or comments, please feel free to contact us on communications@uhl-tr.nhs.uk. Thank you Communications Team Leicester’s Hospitals

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