"Great Staff, no wait, shame about being overheard."

About: South Tyneside District Hospital

What I liked

Virtually no wait involved

What could be improved

Little privacy

Anything else?

This relates to Medical Physics, which isn't available in the drop down section. I have assumed medical services will suffice?

I must stress the staff are brilliant from the reception staff to nursing and technical people.

In reception there is a visitor book and patients are asked to contribute constructive comments. When I opened the book, I could see that it was ancient, with comments recorded that went back over 5 years. The book was looking a little tatty with torn pages, children had used it as a scribble pad and teenagers have scrawled love hearts and left words of endearment for potential partners e.g. H loves J 4eva etc.

Looking at the book, I really did want to record something but due to the age/tattiness of the book I wasn't convinced anyone ever reviews the contents. As a result I find myself on NHS Choices leaving a comment for the whole world to see. I am sure as a critisism rather than the requested contructive feedback.

Here goes, this is what I wanted to say in the book:

The consulting rooms are very close to reception and when you're sat out there you can overhear the conversations held. When I was in the consulting room I didn't reaise this, it was only on a later visit that I recolied at the notion everyone in reception at the time of my visit would have heard every question and answer I gave. Not ideal. I hope that this can be addressed.

Perhaps the Dept could also consider using evaluation sheets instead of the visitor book and a postbox to deposit them in would be useful too. This all depends on whether there is any use in capturing the information in the first place.

Apologies for leaving 'national' feedback.

Story from NHS Choices

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Response from South Tyneside District Hospital

Thank you for taking the time and effort to post your comments following your visit to Medical Physics. I have read your comments with interest and will bring these matters to the attention of the manager in charge of the service. The points you raise with regard to privacy are appropriate points and I will ask the manager what measures can be implemented to improve privacy for patients. I also thank you for your constructive comments regarding the methods used to capture patient feedback information and agree entirely with your perception of the visitor book.

Kind regards

Lorraine B Lambert

Chief Executive

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful