"Great Staff, no wait, shame about being overheard."
About: South Tyneside District Hospital South Tyneside District Hospital South Shields NE34 0PL
Posted by Anonymous
What I liked
Virtually no wait involved
What could be improved
This relates to Medical Physics, which isn't available in the drop down section. I have assumed medical services will suffice?
I must stress the staff are brilliant from the reception staff to nursing and technical people.
In reception there is a visitor book and patients are asked to contribute constructive comments. When I opened the book, I could see that it was ancient, with comments recorded that went back over 5 years. The book was looking a little tatty with torn pages, children had used it as a scribble pad and teenagers have scrawled love hearts and left words of endearment for potential partners e.g. H loves J 4eva etc.
Looking at the book, I really did want to record something but due to the age/tattiness of the book I wasn't convinced anyone ever reviews the contents. As a result I find myself on NHS Choices leaving a comment for the whole world to see. I am sure as a critisism rather than the requested contructive feedback.
Here goes, this is what I wanted to say in the book:
The consulting rooms are very close to reception and when you're sat out there you can overhear the conversations held. When I was in the consulting room I didn't reaise this, it was only on a later visit that I recolied at the notion everyone in reception at the time of my visit would have heard every question and answer I gave. Not ideal. I hope that this can be addressed.
Perhaps the Dept could also consider using evaluation sheets instead of the visitor book and a postbox to deposit them in would be useful too. This all depends on whether there is any use in capturing the information in the first place.
Apologies for leaving 'national' feedback.