"stressful and not one i want to repeat ever"
About: Lister Hospital Lister Hospital Stevenage SG1 4AB
Posted via NHS Choices
What I liked
Consultant was pleasant and courteous
What could be improved
I waited over an hour with my three year old son, the waiting room was heaving - around 100 people in the fracture clinic, so it was hugely stressful.
there weren't enough chairs for people with broken legs to sit down.
The reception staff don't answer the phone so you can't get through to them if you need to contact them about the appointment or even ask where the clinic is. in the clinic they were unhelpful. i asked them why they didn't answer the phone and they said it was because there was a queue of people so they don't answer in that situation.
on arrival there were no parking spaces, lift was broken and I ended up walking down five flights of stairs in the the multi story with my injured son.
as soon as I got home i had a phone call asking why i hadn't shown up for the appointment. I'd just left there an hour earlier!
the experience was really stressful