"Disgusted with the insensitive nature of some..."

About: West Middlesex University Hospital

What could be improved

When ever you ring the bell you would be very lucky if someone opens the door or even says hello though the intercom, this is especially true with night staff who are extremely insensitive and rude.

Anything else?

I would like to share my experience yesterday at around 13.10pm 1st July 2012 to the Queen mary Maternity ward. My baby is three months old and had rashes all over body. We just wanted a Paedriatician to look at her. On arrival the person at the bench asked what the problem was, and the moment I said Three months, they jumped with a smile to say ' i am sorry we do not treat babies at three months you need to go to the emergency ward with a big grin across their face. There was no concern or worry for the baby. They just carried on typing. Completely insensitive I thought. Perhaps they could have show some concern. Just a thought if I took my baby to the emergency ward, and the waiting time was around 2 to 4 hours, would there be a risk or greater risk of her catching some other infection from that environment? Oh well... let it be.

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Response from West Middlesex University Hospital

Thank you for taking the time to comment on your recent experiences at our hospital. We are sorry that these were not of the high standards we aim for. Your comments have been passed onto the relevant heads of services and we would like to apologise for the poor customer service from our reception staff. However, for any urgent medical attention parents should in the first instance consult their GP or NHS direct or alternatively take their baby or child to our urgent care centre / emergency department, which is open 24 hours a day / 365 days of the year and which has specially trained paediatric staff equipped to assess and treat babies and children.

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