"A frustrating experience"

About: Hull Royal Infirmary

What I liked

I found the operating theatre staff very professional and informative.

What could be improved

Appointments/waiting time: five patients spent an average of eleven hours waiting in Ward 6 for a daytime operation/treatment. Surely the frustrating amount of waiting time could be reduced by allocating a morning of afternoon appointment to patients.

Availability of doctors on Ward 6: after my operation I had to wait two hours for a doctor to become available to authorise a prescription for antibiotics, which I was told I needed to take immediately. By the time the presecription was issued, the hospital pharmacy was closed, as were other local pharmacies.

Doctors to be aware of patients' existing medication: when I collected my medication the following day from the local chemist, I read in the patient information leaflet that this medication (Klaricid tablets) should not be taken with simvastation. I had advised medical staff on Ward 6 on a number of occasions of my medication, which includes simvastatin.

Staff levels on Ward 6: I could not get any advice by telephone from Ward 6 as no-one answers the phone.

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Response from Hull Royal Infirmary

Thank you for adding your comments to the Patient Opinion website. It is always a pleasure to receive such positive feedback and we will ensure that the theatre staff concerned are made aware of these. However, we are very sorry to read of your negative experiences regarding your time on Ward 6 and can assure you that the Matron and staff concerned will be made aware. If you would like to discuss these matters further with us, please do not hesitate to contact our Patient Advice & Liaison Service on (01482) 623065 or email on pals@hey.nhs.uk . If you would like to become more involved in decisions about local healthcare, we are recruiting members. By becoming a member you receive our quarterly newsletter, find out more about your local NHS and help us improve local services. You can also attend our ‘medicine for members’ sessions and respond to questionnaires. You don’t need any special skills or experience to become a member; you just need an interest in local health services. There is no commitment, you can get involved as much or as little as you choose. For more information please either email your.nhs@hey.nhs.uk or telephone the Corporate Affairs office on (01482) 675165. If you need to discuss our services further, please do not hesitate to contact our Patient Advice & Liaison Service on (01482) 623065 or email on pals@hey.nhs.uk as we are always striving to improve our patients experience. Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards, Patient Advice and Liaison Service (PALS) Hull and East Yorkshire Hospitals NHS Trust.

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