"Abysmal, Treated like livestock. Will not be..."
About: Pinderfields General Hospital Pinderfields General Hospital Wakefield WF1 4DG
Posted via NHS Choices
What I liked
The only thing I can find to like about the place is the provision of motorcycle parking.
What could be improved
I had an appointment to see a doctor in the Ashton centre. After waiting over an hour in a waiting room with a lot of people who had obviously waited longer than I had, a nurse came and told the elderly patient seated next to me that the 3pm appointments were triple booked and he was the 3rd. I guess that would make me the 4th!
When I finally got in to see the doctor he spent half the time apologising for the abysmal service and apportioning blame (showing me paper evidence that the appointment was multi-booked and hinting that it had been happening all day), then a nurse came in and started trying to make an argument for multiple booking! Unbelievable!
I feel I did not have enough time to discuss my condition and treatment because the appointment was focused on the shortcomings of the booking system rather than my cancer. I did not attend for a debate on the pro's and cons of double-booking, I attended because I have skin cancer, although that seems to be forgotten.
This defective booking system has devalued the professional and reduced the patient to being treated like livestock! I certainly won't be returning to Pinderfields, even if it means keeping the carcinoma.