"Very very poor care of the sick in a filthy..."

About: Queen's Medical Centre

What I liked

The end diagnosis was I suppose was should have been expected.

What could be improved

There are too many things that need improving really, this hospital is a disgrace:

It's filthy, from the entrance with the cigarette ends littering the path and roads ways, the spiral staircase smells very highly of urine, and the wards are very dirty and unappealling.

My wife had to wait without a bed for 23hours from entering to completion of diagnosis despite being terminally ill with cancer. There just seems to be no urgency to help or deal with patients.

Once my wife's pescription was issued there was no offer of help with getting it for her despite the fact she can hardly walk, good job I was with her.

The car parking is a shambles, staff take all the close parking leaving patients and visitors to do all the walking.

All in all the QMC is too big and poorly managed,

Anything else?

I really wonder if the Chief Executive ever walk around the hospital and looks in depth at what is really going on.

Fundamentally as I stated earlier it is a disgrace to the sick people of Nottingham and surrounding areas.

Story from NHS Choices

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Response from Queen's Medical Centre

We were extremely concerned to read the concerns you have raised about standards of cleanliness and care at our hospital. Can I ask that you contact me directly on 0115 9249924 ext 6793 so that I can discuss in greater detail at the earliest opportunity.

I can assure you our Chief Executive and other members of our senior team and Trust Board colleagues visit different parts of our hospitals regularly- whether to meet different teams, learn more about the work in different departments or taking part in what we call 'patient safety conversations' with our staff. Where concerns are raised or indeed standards fall below what we would expect, we take prompt action.

Jim Murray - Acute Medicine Clinical Lead

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