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Made to feel like I am worth nothing, very...

Story from nhs.uk

"Made to feel like I am worth nothing, very..."

About: Russells Hall Hospital

What could be improved

I was treated very badly. I was talked down to and made to feel like I was worthless by the specialist. My notes were lost and after surgery I was not given results even though I have already had bad cancer. I was not able to get answers after surgery so kept calling and still no answers, I complained and asked for someone to look into it. All I got was abuse and rudeness, this experience has upset me and left me not wanting treatment there now

Anything else?

This hospital just help those who are pregnant and have no time for other women. They need a good kick to get in action and treat people with respect. I am angry with them.

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Responses

Response from Russells Hall Hospital 11 years ago
Russells Hall Hospital

Submitted on 10/07/2012 at 10:16
Published on nhs.uk on 05/09/2012 at 21:01

Thank you for taking the trouble to comment on your experience of our hospital. We welcome all feedback and would like to assure you that all comments are taken seriously and acted upon as part of our ongoing commitment to improving patient experience.

We are extremely concerned to hear about your negative experience receiving treatment in our Gynaecology Department and we would like to say how sorry we are for the way you were made to feel. We do not tolerate abuse or rudeness by any member of our staff and we would urge you to get in touch with our Patient Advice and Liaison Service (PALS) on free phone 0800 073 0510 so we can look into the issues you have raised in more detail.

We do aim to offer our patients the highest standards of care and we are very sorry if we have fallen short of those standards on this occasion.

Your feedback has been be forwarded to the senior team in the Gynaecology Department so that we can learn lessons from your experiences and put measures in place to improve the care we provide.

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