"The service needs a massive overhall."

About: Sandwell General Hospital

What I liked

Very little, though I did feel that the Critical care services ward was very good at looking after my Nan.

What could be improved

Newton 4, in my opinion, has got to be the worst ward in the hospital. It smells awful, and is clearly unhygienic. When my Nan was moved there she was genuinely scared that she was just going to be left.

More about:

Story from NHS Choices

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Response from Sandwell General Hospital

Thank you for your feedback. I am sorry that you were concerned about Newton 4. Your comments are not typical of others we have received recently. If you would like to contact me at johnadler@nhs.net I would be happy to look investigate further. John Adler, Chief Executive.

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