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"Lovely hospital staff, excellent patient care and..."

About: Royal Berkshire Hospital

What I liked

I absolutely loved the hospital staff - they were very polite, friendly and supportive. As I was having tonsillectomy, I was quite nervous. However, the hospital staff, especially the lovely nurses and the anesthesiologists gave me all the support and reassurance that I needed. (Including the doctors, of course). I would actually say that my stay at this hospital was almost like a holiday - I was looked after brilliantly in every aspect. As it's been a few months since I had the procedure, I no longer recall all of the names of the hospital staff - which I regret. However, I would like to take this as an opportunity to thank You again - you did a great job.

What could be improved

I think that overall my experience at the hospital was excellent hence it is difficult for me to establish what could have been improved.

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Responses

Response from Royal Berkshire Hospital 11 years ago
Royal Berkshire Hospital
Submitted on 04/07/2012 at 15:38
Published on nhs.uk on 05/09/2012 at 21:01


Thank you for your positive comment on the standard of care that you received throughout your elective pathway for ENT surgery. Your feedback is reassuring to the Head & Neck Directorate as the Trust aims to provides the highest standard of care for all our patients. Your comments have been forwarded to the relevant staff and are greatly appreciated.

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