"Would stay there again, but would speak out if..."

About: Queen Alexandra Hospital

What I liked

Stayed on D5.

Bad points

Night shift matron and day shift matron agued on hand over in clear ear shot of patients about whos fault it was about the number of staff on duty.

Night staff were so loud in everything they were doing that no one got any sleep at all, they had equipment of some kind running at night "sounded like a tumble dryer" loud bangs and crashes.

OBs were only taken on day and night of surgery never on day of discharge, dispite my concerns to staff that i was feeling unwell, told i was being discharged at 2pm wasnt til gone 6pm that i was wheeled out by a family member.

No post op care advice was given about what to do if you feel unwell "abit late anyway you sent me home feeling ill" about wound care.

Good points

Ward very clean, lots of room between each bed "more privacy" only four beds to a ward and own bathroom.

What could be improved

Staff should listen to patients more when they tell them they feel unwell.

Stop arguing in ear shot of patients, take it to a room and shut the door!

Give more advice on what to do if you feel unwell once at home.

Have more nurses rather than agency nurses, who have to be told what to do and how to do it!! doesnt make a patient feel very safe in their hands.

Anything else?

I know hospitals are a very busy place, have patient turn around limits, but that shouldnt be put before patient care,

Story from NHS Choices

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Response from Queen Alexandra Hospital

Thank you for your feedback. I was very concerned to hear about your poor experience. I have contacted the Matron responsible for the ward concerned and asked her to address your comments. If you would like to discuss this further please do contact our PALS service:

Telephone us on: Freephone 0800 917 6039

Email us on: PALS@porthosp.nhs.uk

Write to us at:


Portsmouth Hospitals NHS Trust

Patient Liasion and Advice Service

Health Information Office

Queen Alexandra Hospital

Southwick Hill Road

Cosham, Portsmouth


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