"A very good service ."

About: Moorfields Eye Hospital (City Road)

What I liked

I liked the through tests carried out on me and the detailed explanation of the treatments available to me with neither one or the other options pushed on me very pleased with what was done on this my first visit.

What could be improved

Though I was seen within 15 minutes of my appointment time (1.30) I didn't leave the hospital until 7.15.

My visit was on 21st June on the lower ground floor and it became uncomfortably hot as the afternoon progressed.

A drinking water dispenser was left running over the floor for most of the afternoon.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Moorfields Eye Hospital (City Road)

Thank you for this helpful feedback. It's good to know that you were pleased with the standard of your clinical care, but I'm sorry that you had to spend so long at the hospital. We know that this is a problem in many of our clinics and are working to address it. I have passed your comments about the heat and the water dispenser on to our maintenance team. Thanks again for taking the time to tell us about your experience with us.