"Could get my dog to give a better standard of care"

About: Leighton Hospital

What I liked

Nothing, there was nothing to like about the hospital at all

What could be improved

Waiting times for children was disgusting, whilst i understand that each case is treated individually, a room full of chiildren whom after 2 hours hadnt seen anyone, some of these babies and head injuries that were obviously not just a bumped head.

The childrens waiting room was too warm and grubby with only a few chairs, The floor is of course very comfy at nearly midnight

Toilets were dirty

Noone appeared to know what they were doing

staff manner was rude and patronising

If someone has been referred from another hospital unit, they should not then have to wait 2 hours to see a triage nurse, they should also be looked at properly by the doctor and not just sent on their way as though they have wasted the doctors time.

Story from NHS Choices

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Response from Leighton Hospital

Thank you for taking the time to tell us about your concerns regarding your attendance in the Emergency Department (ED) in June 2012. I am sorry that the care offered to you was not satisfactory. As your posting is anonymous, it is difficult to provide specific information about your care but I am able to provide some general information which might be helpful.

The hospital, and indeed the ED, has been under enormous pressures recently with an unprecedented surge in patient demand, we are currently seeing between 200 & 400 more patients a month than we have in previous years. The Trust is currently actively recruiting extra ED Consultants, other medical staff and support workers on a permanent basis to provide more timely care to our patients. We are also working with our Commissioners to try to understand why the Hospital is receiving such an increased number of emergency patients and where appropriate, whether patients can be seen in settings other than the acute emergency department

In the meantime, a new GP Admission Area is opening on the 9 July which will ease some of the waiting time in the ED and which will facilitate earlier assessments. However, even during period of high pressure, I would expect all staff to be courteous and respectful to patients and I have reinforced this requirement to the Matron of the Emergency Department.

Once again, I am sorry that the service we offered did not meet your expectations and I hope that these developments will help assure you that we are working hard to ease the pressure that ED is currently experiencing.

John David, Lead Nurse, Emergency Care Division

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