"worst rude customer service!"

About: Lister Hospital

What I liked


What could be improved

The staff need more training on how to speak to their patients. Most of them are extremely rude and seem asthough they don't even want to be there.

Anything else?

I was first assessed by a nurse who couldn't have been more rude and nasty. They asked what my problem was so i explained about my constant dizziness, numbness in my right arm, cold hand, constant exhaustion, confusion, they told me i should have seen a doctor, i explained that i had called NHS Direct and they told me to go straight to A&E immediately and that i couldn't get a doctors appointment for atleast a week and they sarcastically said "well it's not an accident or an emergency so you should not be here." Then they rudely said "just go and sit down." So i asked them to give me their name and they wrote it down and i will now be making a complaint. This nurse made me really upset because i have been feeling so dreadful and i already have no faith in Lister hospital after having very bad experiences in the past and this has just confirmed that! The second person i saw had a bag over their shoulder and was sipping coffee as they spoke to me like they couldn't wait to get home. They just told me it could be a lot of things and didn't even begin to tell me any of the things it could be and just told me to go to the doctor! So a nice long wasted trip for me yet again!!

Story from NHS Choices

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Response from Lister Hospital

Thank you for getting in touch and we're sorry that you found our staff in the Lister's emergency department to be unhelpful. It may well be, of course, that the right course of action was to see your own GP and that you had been misinformed by NHS Direct about the need to attend A&E. But whatever the rights and wrongs of the case, you still deserve to be treated with dignity and respect - we note that you will be making a formal complaint, which is the process that we will use to address your concerns.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful