"I am not sure management much care what the place..."

What I liked

Surrounding open grassed space out in countyside

What could be improved

I write as a visitor to a close friend just moved from RSCH and give first impressions. As you enter from road you are greated with a view of dereliction of the boarded up old hospital which management have made no attempt to hide. A community building is next - renovated at the front but falling apart at the side. A old covered walkway with a large rusting yellow pipe along its length is next.

However the Rehabilitation Building is new and single story and pleasant albeit there is tarpaulin on its roof - no doubt a leak. The corridors were bright and clean although cold without soul. There is a courtyard which must have been a lovely feature but it is already on its way down. The furniture needed a clean, an umbrella lay on the ground, there were many weeds in evidence and the central fountain was not working.

I cannot yet comment on clinical and other care and might contribute later on this.

The ward was bright and clean but again without soul. The bedlinen was awful and the bed covers were mean, creased and little better than rags.

Anything else?

First impressions are of uncared for place.

Story from NHS Choices

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Response from Milford Specialist Rehabilitation Hospital

Thank you for the comments you made about Milford Hospital and its environment. I am very sorry that you found some of the areas of a poor standard and we will pass your comments on to NHS Surrey, our landlord. I am pleased that following a large amount of work the roof has been fully repaired now.

We have tidied the courtyard and removed two broken parasols, we will be replacing other garden furniture in time for the summer.

I am very sorry that you found the bed linen unacceptable, this has been resolved now and staff are now aware of the returns policy for any unsuitable laundry items.

Thank you again for taking the time and trouble to let us know your views. If you have any further comments please let us know or contact our Customer Services Manager, Teresa Howe on 01932 723 855.

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