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Where I would want my loved ones to be in an...

Story from nhs.uk

"Where I would want my loved ones to be in an..."

About: Queen Elizabeth Hospital Birmingham

What I liked

My husband was admitted by air ambulance to the Queen Elizabeth in Birmingham to have a stent fitted and from the time he was admitted until he left he had first class treatment. He was kept informed about what was happening during the procedure, the staff were very efficient. In fact the air ambulance crew saved his life as his heart stopped and they had to use a difibrillator to get his heart going again. The staff were amazing and explained everything from diet to future needs and I have no hesitation in recommending this hospital as, in our opinion, it is one of the best in the country. Thank you doesn't even come close and we will be doing all we can to raise funds for the air ambulance in future.

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Responses

Response from Queen Elizabeth Hospital 11 years ago
Queen Elizabeth Hospital

Submitted on 06/08/2012 at 19:09
Published on nhs.uk on 05/09/2012 at 20:59

Thank you for taking the time to provide feedback on your husband’s experience at the Queen Elizabeth Hospital Birmingham.

We are very pleased that he had such a positive experience whilst being cared for at our hospital. Your feedback has been passed on to the senior managers of the area that cared for your husband, they will ensure it is shared with their teams.

It is a real morale boost for staff to receive feedback like this from patients and their relatives. It means such a lot to know that the hard work, dedication and commitment of our staff is recognised and valued in this way. It is also very satisfying for staff to hear they have made such a difference to their patients and made sure your husband’s experience under our care has been positive.

We are really pleased too that he was able to benefit from the skill and expertise of the Air Ambulance at such a critical time. We have passed your feedback onto them so they are aware of your gratitude, I’m sure the Air Ambulance team will be really happy to hear that their input resulted in such a positive outcome for your husband.

If you would like further information on services at the Queen Elizabeth Hospital Birmingham or would like to discuss any thing in more detail please contact PALS by phone 0121 371 3280, by email PALS@uhb.nhs.uk , via the hospital website http://www.uhb.nhs.uk/pals-form.htm or in person by dropping in between 10-4pm (Mon-Fri) to the PALS office located to the left of the Information Desk in the main entrance of the new Queen Elizabeth Hospital Birmingham.

Thank you once again for your kind comments.

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