"Quickly seen to,great communication between staff..."

About: Addenbrooke's Hospital

What I liked

So I broke my distal fibula and went to A&E because the M.I.U. near me was closed and it cannot deal with fractures anyway, so when I arrived I waited about thirty seconds and then a nurse appeared and asked what had happened (I was hopping on one leg and being supported by two other people) and we explained what had happened and I waited about 2 minutes and was then moved into a waiting room in paediatrics (I am 15) where I was then soon after about 10 minutes and was checked over and told to head over to X-ray which I did and they knew exactly who I was and why I was there after only taking about thirty seconds to get there, they then told me that I had broken my leg and that I would need a cast and crutches, which I got then I was discharged. Really professional extremely quick (maybe because I went to paediatrics) and well done.

What could be improved

All of my follow up appointments I have had to wait almost two hours past my allotted appointment times this has happened on three separate occasions and I thought the waits were in A&E not in a set up appointment with an allocated time.

Anything else?

Generally really good.

Story from NHS Choices

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Response from Addenbrooke's Hospital

We were pleased that your experience was generally so positive and that you were treated promptly and efficiently. However, we were sorry to learn of your wait in clinic on more than one occasion. It's not clear which clinic you attended - perhaps clinic 1? If you were able to contact pals@addenbrookes.nhs.uk to confirm this we can look into this a bit further and if you do please can you make reference to posting on this site. Many thanks.

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