"Disappointed because the medical staff are great"

What I liked

My mum had a fall in the town and fractured her hip. She was unaware that she had done it and only went to hospital a week later when it started to feel a bit more painful. She had surgery the same evening and her care from the surgeon, doctors and nurses was excellent during her stay in the hospital. They couldn't do enough for her and their attitude towards myself and my sister was brilliant. They explained eerything that they were doing for her and we were kept informed on a daily basis.

What could be improved

The problems started when she was discharged. My sister was out of the country with her work and I was due to do jury service for 2 weeks, so we were both very worried about her discharge back home. We were assured that she wouldn't be sent home until one of us was available to help and someone had been to assess her house, but this did not happen. She was sent to her sister's house for a few days while we were both away then when she did come home Social Services refused to come and do an assessment. We are still waiting, and now it is nearing the middle of June. She cannot put any weight on her leg, her washing facilities and toilet are upstairs, she can't leave her house and neither me or my sister can lift her to get her out of the house, which we will need to do when she has to go to hospital for a follow up x-ray very soon. No-one has advised her about her dressing on the wound, if it needs to be changed or left alone. No-one has advised her on any physio or if there is any need for it. The after care at this hospital is rubbish. The worst thing of all is if you try phoning they just say she's home now and it's not their problem any more.

Anything else?

I feel sorry for the doctors and nurses. They do such a good job but the experience is ruined by the aftercare or lack of it.