"I received excellent care from everyone in a very..."
About: East Surrey Hospital East Surrey Hospital Redhill RH1 5RH
Posted by Janet Ramsay
What I liked
I was admitted to A & E and stayed in SAU for 3 days. The care I received was excellent. Everyone I saw was kind, attentive and kept me informed of what was happening at all times. The ward was incredibly busy and was run efficiently with staff working well together. There was a nice atmosphere and the nurses very friendly and always cheerful when working under such pressure.
What could be improved
When I arrived at A & E it was incredibly busy and I had to wait quite a while in a queue before being seen. The ambulance crew had to stay with me so this meant the ambulance could not be released to attend to the next patient for quite some time. Is there any way to avoid this?