About: Hexham General Hospital

What I liked

Friendly, efficient, service.

What could be improved

This comment is not relevant to this, but is important in its own right.

The shop should be located near the main reception area, as it previously was. It has been placed so far away from the hub of things, as to be ineffective in the true sense of the word. It is not placed to the advantage of either patients or visitors. This must be rectified if it is to be a viable part of the overall hospital experience.

Anything else?

Would like to see the restoration of matrons. Do away with the middle managers, and leave practical decisions to those who have the knowledge and power to effect immediate changes.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Hexham General Hospital

Thank you for your comments posted on this website concerning the location of the HVS Shop and Matrons.

The shop has recently been moved to provide additional space. This move has proved very popular with patients and relatives, and the visitors to the shop has vastly increased following its move.

Matrons have been part of the nursing team for many years now and at Hexham we have 3. The contributions that all Matrons make to the smooth running of the hospital is invaluable.

Thank you for taking the time to write.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful