"Appalling treatment."

About: Torbay Hospital

What could be improved

My experience at torbay hospital A&E was horrendous, I was rushed to hospital in ambulance due to severe endometriosis pain, I arrived at midnight, I spent four hours in A&E and was not given any pain relief, I then had a very painful blood test and then a very painful internal exam with no dignity really, I told them I was in pain but they would not listen and carried on with the exam, I was appaulled at this stage, at half past five in the morning I was told to get into a wheelchair and taken to a ward to where there were people much more ill then me which I felt was inappropriate, I told them that I have severe anxiety issues and that my partner is my carer and I did not want to be left on my own without him, they refused to let him stay, so at six in the morning I discharged myself and have not been back since.

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Response from Torbay Hospital

Dear Patient,

We are very sorry to hear about your experience and that the standard of your care fell below that which we strive to provide. We would appreciate the opportunity to discuss your experience with you so that we may try our best to resolve it.

If you are happy to talk to us about this please contact our Patient Advice & Liaison Service (PALS) so they can look into your situation in more detail.

A PALS Officer is available in person, Monday to Friday, between 10.00am and 2.00pm. You can contact them by calling 01803 655838 or on our 24 hour freephone number 0800 02 82 037. They can also be contacted by Text Phone on 01803 654742, by FAX on 01803 617162, or by email (your email will go direct to our PALS Service).

We look forward to hearing from you so that we can address the issues you have raised.

South Devon Healthcare NHS Foundation Trust

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