"My ward stay was made good, the doctors right..."

About: The Royal Victoria Infirmary

What I liked

I am not a geriatric patient, but the bed was available and the doctors on the ward were appropriate for me (i had been admitted via a and e). the attention paid to my description of symptoms was fantastic and the awareness of the best care possibilities was really helpful, keeping in mind a small child at home and an anxious husband.

What could be improved

I felt left a bit cold upon leaving, as things that seemed vital during my stay were now relegated to 'if i can get a gp appointment' and 'wait for a letter from neurology'. at this time of feedback, three weeks, i've not been able to schedule a gp appointment nor have i heard from neurology for follow up. this is all the nervewracking stuff.

Anything else?

The crew on Ward 41 was really really good to me, and almost without exception cared about the individual patients on the ward, regardless of how trying or repetitive or lost the patients were. Thanks, guys!

Story from NHS Choices

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Response from The Royal Victoria Infirmary

The Newcastle Upon Tyne Hospitals NHS Foundation Trust would like to thank you for your positive feedback about your recent care in the RVI. Your comments have been relayed to Matron and staff on Ward 41 who will be greatly encouraged by your feedback.

The Trust is committed to providing a high quality service and values all comments that provide the opportunity to improve services. We are very disappointed to hear that you think the care following discharge was lacking in some respect. Please be assured that patients will be discharged only when it is safe to do so. The matron for this directorate has looked into the details of your referral and understands that you now have a date to be seen in the outpatients clinic. If you have any concerns or queries about this appointment, please do not hesitate to contact Mrs Melanie Cunningham, Matron or Mr Paul Anderson, Patient Relations Manager on 0191 233 6161.

If you have any concerns about your health at all before your appointment, we would recommend that you contact your GP as soon as possible.

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