"I wish doctors didn't patronize patients so often."

About: Bristol Royal Infirmary

What I liked

The staff was friendly and very helpful. The endocrinologist who visited me was also patient and kind and responded to my every concern.

What could be improved

Despite their kindness, I didn't like that the doctor treated me in a very patronizing manner, almost as if I were a child. Also, they sometimes glossed over facts and assumed different things from what i was telling them.

Story from NHS Choices

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Response from Bristol Royal Infirmary

Thank you for taking the time to comment on the service you received. We are pleased that you found the staff friendly and helpful, but are sorry to hear that you were spoken to in a patronising way during your visit. We will pass on your comments to the Endocrinology & Metabolic Medicine Service and would welcome the opportunity to look into this issue further (if you would like us to do so then please do not hesitate to contact our Patient Support & Complaints Service on 0117 342 3604 or email pals@uhbristol.nhs.uk). Thank you again for your feedback.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful