"Unhappy with service from orthoptics department"

I am really outraged and unhappy at the service I have received in relation to my three year old son.

My son was referred to IRH Orthoptics last year due to having a lazy eye. He had been to a handful of appointments and needs to wear an eye patch and glasses.

My son was born with a cleft palate and has other appointments as well as having glue ear which he attends IRH for.

Through my error we accidently missed one of his eye appointments, I would like to empahsise again this was an accident.

I had a voice mail message I think on the day of his missed appointment. I soon returned the phone call, during which I was told that my son was not to go back to the eye clinic. I remember feeling that the call was a bit weird but assumed that he must just have to attend the opticians now.

Through being back and forth to the opticians for glasses repairs I was informed that my son would soon be due another appointment at the hospital as he has now had his glasses for 15 months.

I telephoned the hospital, I ended up getting passed from pillar to post. Then finally after speaking to the orthoptist was told that due to us missing an appointment we would have to go back to my son's doctor and get re-referred to be seen again.

I understand that the hospital is trying to cut down on time wasters, however my son is 3 years old, he did not miss his appointment intentionally. I feel the person I spoke to during the weird phone call I had over a year ago should have been more helpful.

So now I'm concerned that my son could be wearing the wrong prescription glasses, and I am now under the wrong impression as to the service we will receive going forward.

I have also had to arrange an appointment to speak to a doctor to have my son re-referred and I do not know how long I will have to wait again until my son can be seen back up at IRH.