"Blackpool Victoria Hospital General care of patients"

About: Blackpool Victoria Hospital / Accident and emergency

(as the patient),

Following a previous problem at Blackpool Victoria hospital I have now been left with reduced daily ability to do "normal" everyday things. I have also been left with constant pain.

Following a recent severe bout of chronic pain, I visited the Critical care unit and was left feeling like I didn't matter. The Receptionist was lovely, but the triage nurse looked above me the whole time I was talking, and sighed and rolled their eyes.

Then the person who came to get me to assess my pain marched onwards, leaving me trailing behind. Other patients in the corridors who were waiting to be seen had to tell me which direction they had gone in, so I could follow.

Then when I was being "assessed", they practically pressed where the pain was and told me that they wouldn't xray me (despite me having all the classic symptoms of a fracture) and that I was better just resting. They then left the room.

Thanks to NHS choices I am now going to go to Preston hospital as I wouldn't choose to go to Blackpool Victoria Hospital. I believe that they have left me in the pain I am today. I feel that they haven't learnt or made amends for the manners and general lack of care of the staff, who don't seem to give two hoots.

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Response from Paul Jebb, Assistant Director of Nursing (patient experience), Clinical Governance, Blackpool Teaching Hospitals NHS Foundation Trust

picture of Paul Jebb

Many thanks for you comments, I am truely sorry that you feel the service you receive did not meet your individual needs. I have forwarded this to the areas that you highlight for them to be aware of your feedback and I have asked them to look at the aspects of care that you are not satisfied with.

We are currently undertaking a project relating to staff meeting patients individual needs and this is hoped to highlight these issues to the staff.

I would encourgae you to contact our patient relations team on 01253 655588 to enable us to know more about this and to provide you with direct feedback.

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