"Gold Medal Healthcare Experience"

About: New Victoria Hospital / X-rays and scans

(as the patient),

Monday, Monday—and an Olympic Monday at that—my healthcare experience was on track for a gold (with a gold star for Dr Bob Shaw). The admin was efficient, the procedures explained fully and the professionals just that, but most important of all.

Everybody was kind. In a scary situation, kindness goes a long way, much further than tubes, gold plated wires and drugs.

The nurse who forgot to give me additional dressings to take home was kind too, but for that reason, I can only award a silver (still with the gold star for Dr Shaw)!

I was reminded of a little poem I learned in childhood:

“Life is mostly froth and bubble, two things stand like stone, kindness in another’s trouble, courage in your own”.

I think I managed my side of things and I know that you all most certainly did.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››


Response from Paul Cannon, Head of Administration, Acute Services Division, Greater Glasgow & Clyde NHS

Thank you so much for taking the time and trouble to provide your very kind and thoughtful feedback.

Staff who read these postings are delighted to see these very positive comments and I would like to express my gratitude to you for doing so, on their behalf.

It is greatly appreciated.

Thanks again, and for providing your inspirational poem too!


  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful