"Appalled by mix up of housemate's notes "

About: Whiston Hospital / Accident and emergency

(as a carer),

My housemate was admitted to A&E Whiston after her nurses were concerned about a rash occurring at 3 pm today. At 8pm... It took eight hours for 1 blood test, the Doctor discharged her telling her there was nothing wrong with her. She gets home and is called by the hospital and is told she needs to come in for an emergency platelet transfusion/transplant or she would die of internal bleeding. The reason: the Doctor who discharged her read the wrong persons file.

This should be dealt with swiftly because as a result of their carelessness a young woman could have been dead by the end of the bank holiday. I feel absolutely repulsed.

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Response from St Helens and Knowsley NHS Trust We are preparing to make a change

At St Helens and Knowsley Teaching Hospitals NHS Trust (Whiston Hospital) we take concerns raised about care and treatment of our patients very seriously.

When a concern has been raised, we conduct a thorough investigation to ensure lessons are learned to prevent a recurrence of any incident to patients in our care.

Please contact our Patient Advice and Liaison Service (PALS) on the following telephone number 0151- 430-1144. A member of our PALS team will be happy to discuss the concerns you have raised and liaise with the relevant staff involved.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful