"Getting transported to and from hospitals."
About: Great Western Ambulance Service NHS Trust / Patient transport service Great Western Ambulance Service NHS Trust Patient transport service Chippenham SN15 1GG North Bristol NHS Trust North Bristol NHS Trust Bristol BS10 5NB
Posted by clock watcher (as ),
I find using the ambulance transport to Frenchay hospital from Southmead or Thornbury is a timing nightmare. There are appointments booked for a specific time and you expect to arrive in time for the appointment. You usually arrive 15 minutes late. Getting back from Frenchay can result in a wait of 2 to 3 hours for the transport to arrive once it has been requested.
My mother was in Southmead and the decision was to transport her to Frenchay for an x-ray. The initial appointment was 1430 and she arrived at 1445. By the time we had seen the doctor, gone for the x-ray, seen the doctor again and requested transport it was 1630. Transport finally arrived at 1915. So my mother spent best part of 3 hours sat on an uncomfortable wheelchair waiting whilst the ambulance was engaged in other rounds.
Why she needed to go to Frenchay when there is a perfectly good x-ray department at Southmead is a different query.