"Choose and book"
About: Trafford PCT Trafford PCT Manchester M16 0PQ
Posted by Deeps (as ),
Choose and book is a nightmare, both from a patient and from staff point of view. Patient's are not given any choice about where they are treated although the appointment letter does say "you have chosen this appointment". It does not seem to be possible to go to a specific place or to choose a particular time.
From healthcare point of view, patients are booked into the wrong slots but although the appointment can be viewed it cannot be changed. Also patients phone the main department, not choose and book, if they want to change their appointment and cannot understand that it is not possible to change the appointment unless you contact choose and book direct, they just think we are being unhelpful.