"Caring nurses in day surgery unit"

About: Crosshouse Hospital / General Surgery

(as the patient),

Scheduled visit to the Day Surgery Unit (DSU) at Crosshouse today. If anyone knows the DSU, they will know it is a very busy unit. My Medical details are superfluous but the attention and care I got was special to me.

I was received by a nurse (Arlene?) who stayed with me all the time. The planned surgery was not possible due to a complication (me, not the DSU! ). The resultant, revised, procedure was fully explained to me by the Surgeon. He had previously introduced himself and the other 2 theatre staff.

Nurse Arlene continued to chat with me during the procedure, which I really appreciated. I particularly liked the bit when, after about 15 minutes, she said "That's us nearly done".

I was then handed over to a trainee nurse (in her last 2 weeks at Uni) who got me all the 'Home stuff' (Dressings for District Nurse use, letter to GP) and went through the 'Going Home' dos and don'ts leaflet.

My main reason for this comment is to thank the two Nurses - Arlene and the Student nurse. They both had that magic quality, often seen in NHS Nurses. That special look that says 'I really do care!'

Thanks again Ladies.

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Response from NHS Ayrshire and Arran

The staff within DSU would like to express their thanks for your positive feedback.

While we are all working with increasing pressure on NHS services it is good to hear from patients that we are routinely delivering good patient care and continue to provide the quality of service that we all joined the NHS to deliver.

Thank you again for posting your feedback.

Unit Manager

Day Surgery Unit

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