"No appointment offered"

About: Telford referral and quality service (TRAQS)

(as the patient),

Notified of appointment promptly. Just as promptly cancelled. Quote "at this time we are unable to offer you a further appointment. "

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Response from Sharon Clennell, NHS Telford and Wrekin CCG – TRAQS Operations Manager, TRAQS, NHS Telford and Wrekin CCG

Please accept my apologies regarding your appointment being cancelled. When the patient advisors at TRAQS book your appointment we book the appointment on a live system whilst on the phone wiht the patient, we have no control if the hospital or other healthcare setting then subsequently cancels this at a later date., they may cancel it for a variety of reasons, which are unknown to us.

If you need further advice or help please contact the TRAQS patient line on 01952 580441, where a team of advisors will be happy help.

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