"Trying to make contact with a clinic"

About: East Surrey Hospital / Trauma and orthopaedics

(as the patient),

I had to contact a clinic at the hospital this week but no matter how many times I tried to call through the automated phone system I could not get through to someone. I wanted to check whether a referral had been received at the clinic.

I eventually spoke to Kathy in the hospital's Central Booking Office who managed to sort out the issue for me. This involved checking with a number of people and keeping me informed of what was happening.

Kathy was brilliant and her professional customer service attitude and personal manner put me at ease immediately.

Thank you Kathy.

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Response from Fionnula Robinson, Director of Communications, Surrey and Sussex Healthcare NHS Trust

I'll make sure Kathy gets your positive feedback (and her manager as well!).

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