"Frozen shoulder injury"

About: West Mendip Community Hospital

(as the patient),

3 week wait for an initial appointment, which I thought was very good. After that, frequent and timely appointments with clear explanations and demonstrations of exercises. A family issue meant I had to drop out of appointments at short notice, but I was able to refer myself straight back in when the crisis was over.

I saw 2 physiotherapists, as one left, and was impressed by courtesy and friendliness of both. Also a special mention to the receptionist who went out of her way to be accommodating and was always friendly on my arrival in the department.

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Response from Karen Howard-Grenville, PALS, Somerset Partnership NHS Foundation Trust

Dear Otters4ever

May I take this opportunity to thank you for taking the time to share your recent experience of West Mendip Community Hospital physiotherapy department. I will share your kind posting with matron of the hospital, and I am sure that she will cascade your positive comments to the team involved, and the receptionists.

With kind regards

Karen Howard-Grenville

PALS Specialist

Somerset Partnership NHS Foundation Trust

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