"ENT consultant who does not have a shiny face!"

About: Dumfries & Galloway Royal Infirmary / Ear, Nose & Throat

(as the patient),

In June I had an outpatient appointment with a consultant in ENT.

Instead of receiving treatment or being offered advice I was given a follow up appointment with a "new consultant". The consultant bizarrely asked me if they themselves had a shiny face. They then answered by telling me that they don't have a shiny face because only new consultants have shiny faces.

So having waited 8 weeks for an appointment with the consultant, I'm now expected to wait another 8 weeks, without treatment, to find out if this new consultant can help.

I was left feeling humiliated and angry.

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