About: Health Partnerships

(as the patient),

After three months of agonising foot pain I finally got referred to a bio-mechanical podiatrist. He made me some heel lifts which helped me greatly. Unfortunately they are too short to wear unless under the insole of a shoe.

Therefore I am stuck with one pair of comfy shoes. I have to wear these lifts all the time. I've asked on several occasions over the past eight weeks for more pairs so that I can change shoes etc. After one call the podiatrist forgot. After the second call I was sent the wrong sort of lifts. After the third call I returned them at a time when the podiatrist was in clinic.

I have no way of knowing if he was actually given them to alter. Ten days later I still don't have any replacements. I can only contact him through the local health centre receptionists who leave him a message to contact me. He is only there once a week but apparently is the only person who can cut the bits of foam to shape.

Now I have to wait till Friday for him to get the message and hopefully remember to ring me. Then wait for them to be made and posted out. I can't buy anything in the shops to help.

I'm really frustrated, it's summer and I have to wear shoes not sandals because I don't have the right lifts. The health centre staff seem to be obstructive. I'm sure there must be another way to contact the podiatrist but they seem to filter all contact saying that he's busy. I told them I was getting frustrated so they gave a complaint form.

All I want is to be able to walk without pain.

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Response from Sue Dyke, Involvement Manager, Health Partnerships, Health Partnerships, Nottinghamshire Healthcare

Thank you for your recent posting, and firstly can I apologise for the delay in responding to your concern.

I was very sorry to hear about the difficulties you have experienced in obtaining additional heel lifts.

I have passed your comments onto the Team who will get back to you soon as possible.

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Response from Duncan Heaney, Head of Service - Podiatry, Health Partnerships - Nottinghamshire Healthcare

May I apologise that your recent experience with the podiatry service has been unsatisfactory and please be assured it is not representative of the service we seek to provide.

I would be happy to discuss this with you further if you would like to contact me on 07515 187641

Thank you for taking the time to share your concern.


Duncan Heaney Head of Podiatry Service

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