"Unable to get treated by NHS dentist in Bradford"

About: Bradford and Airedale Teaching PCT / Emergency dental service NHS Direct NHS Trust

(as the patient),

2 days ago I woke up with a rather large painfull swelling inside my mouth/jaw for the last 2 days I have been trying to get treatment from a dentist.

I have rang nhs direct twice and been told that a dentist is not able to see me while after saturday. I explained that I am unable to buy over the counter pain killers as I am on heart medication. I have rang approx 20/25 nhs dentists, and at a last resort I contacted my own doctor only to be told me I cannot have an appointment for dental problems, even after explaining it was an infection I have.

I find it rather disgusting that untill recently I have worked all my life, paid my stamp, and still cannot get the treatment I need. I'm angry and hurt by the system.

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Response from Caron Brittain, National Clinical Governance Manager, NHS Direct

Dear Sir/Madam

I am sorry that you have had such an awful experience with the dental services in your area. We welcome feedback and take complaints very seriously, so that we can keep improving our services.

We would like to have the opportunity to look into this for you; if this is something you would like to consider, please could you provide the following details to me via the 'Contact Us' function on our website at www.nhsdirect.nhs.uk; this is a secure email facility and will ensure your personal details remain confidential. The details we require are your name/address/date of birth/date of your call and the telephone number you called from.

Thank you again for taking the time to post your feedback and I llok forward to hearing from you.

Yours sincerely

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