"Husband admitted with gallstones"

About: Southern General Hospital / General Surgery Victoria Infirmary / Accident & Emergency

(as a relative),

My husband who has dementia was admitted to ward 4 with severe pain from gallstones.

He had been transferred from the Victoria A&E wherer he had a line put in and was given and written up for morphine. While in ward 4 he would get pain killers.

While in visiting he requested pain relief and I said to the nurse that he would need morphine as this was the only thing that would ease the pain. He was given tramadol. I questioned the reason for giving him that and was told that they have to start at a low level and work up until they find the one that works. Needless to say 30 mins later I had to go and ask again for morphine which was given.

He had been in for a week and had not had a shower. I assumed that he had been having them as he was changing his pyjamas, but he told my daughter that he couldn't get the support stockings off to get a shower. I spoke to a nurse who agreed that they were difficult and he should ask if he needs help. A person with dementia doesn't always know when to ask for help.

I am disappointed at the level of care he is receiving.

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Response from Paul Cannon, Head of Administration, Acute Services Division, Greater Glasgow & Clyde NHS

I am very sorry that your husband's experience was as you described in your feedback. I hope that these concerns were taken up with the staff directly on the ward and that your concerns were addressed at the time. It certainly appears that the high standards we expect to be delivered were lacking in your husband's case.


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