"An update on my experience with DART"

About: Devon Access and Referral Team (DART)

(as the patient),

Decided to phone them myself rather than wait for my GP to write. So phoned the help line. They could not be more helpful and phoned me back with an hour with an appointment. They apologised for not offering the choice in the first place and offered a possible explanation. Moral of the story - always worth trying to contact people direct even if it can mean a bit of digging, not that it did in this case.

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Response from Gemma Smith, Project Support Manager, DART, NHS Devon

Dear ‘Susie2’,

Thank you very much for telling us about your experience of using DART. I can only apologise that you were not offered a choice of hospital for your appointment in the first instance.

I am pleased to read the update you have posted titled ‘An update on my experience with DART’. I am also glad to hear we were given the opportunity to put this right for you and hope this has gone some way to make your experience a little better.

We would like to thank you for contacting the DART Helpdesk who were able to help and put this right for you. We aim to provide help and assistance to all patients who ring the DART team to answer any questions they might have.

I have raised this with the team members who may have dealt with your referral to make sure where possible we offer all patients a choice of hospital and explore all possible options. Please accept our apologies for any inconvenience caused and I wish you well for the remainder of your care.

Best Wishes

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful