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Scottish Ambulance Service

Posted By Grateful from Edinburgh

"Scottish Ambulance Service"

About: Scottish Ambulance Service

(as a relative),

On Sunday, when my partner was feeling very unwell I called 999. The medics arrived in just under 5 mins and immediately had the situation under control. They were fantastic with my partner and gave me great comfort and reassurance. Their professionalism, positivity and calmness helped both of us. They ensured my partner's recovery, patiently waiting until he felt better then they did a full range of tests - just to check there were no underlying problems - and I think to reassure him further. I have never been so grateful to anyone in the medical profession and I want to make sure they are recognised for the great work they did. Their names were Jane and Mark - they were outstanding and are a real credit to the Scottish Ambulance Service. Many thanks.

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Responses

Response from Sharon Hammell, Head of Corporate Affairs and Engagement, Scottish Ambulance Service 11 years ago
Sharon Hammell
Head of Corporate Affairs and Engagement,
Scottish Ambulance Service

I am responsible for the development and implementation of the Scottish Ambulance Service's communications strategy: this includes staff communications as well as external audiences, including PFPI and media management.

Submitted on 11/07/2012 at 09:23
Published on Care Opinion at 10:42

Dear Grateful from Edinburgh

thank you for taking the tme to share your experience of the Scottish Ambuance Service. I'll pass on your feedback to Jane and Mark about their speed of response, and how their professionalism, positivity and calmness helped your partner and you during a stressful time.

I hope your partner is much better.

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