"Appointment trouble for a routine Colonoscopy"
Posted by jf (as ),
Needed a routine colonoscopy.
GP sent referral, 4 weeks later received a letter on how to "choose and book". Called the number at C&B and was told I needed a code from my surgery. Called the surgery was told that the code was not available for that type of procedure and I would be put on a waiting list and contacted.
Another 4 weeks no contact received, so called surgery and they put me in touch with the endoscopy unit at Royal Devon and Exeter Hosp. Told I was on the waiting list and it would be unknown weeks before I could be seen, but if I was willing to go to another hospital the procedure could be done within two weeks.
I chose Tiverton Hospital and everything went very well. The staff and consultant at Tiverton were fantastic. The process to get there was completely inefficient and from a management standpoint was certainly not value for money.