"We are so appreciative of all the staff"

About: Southern General Hospital / General Surgery

(as a relative),

My brother in law had major surgery 3 months ago and recovered well but then suddenly was again in severe pain. I took him to A & E with dread knowing that we could have a long wait. How wrong can I be...

Reception first, the lady was friendly, polite and proffesional and suddenly he was in the system. I was then called to see the staff nurse who introduced herself as Caroline. She wanted more information. She was first class and a credit to the department. She put the patient at ease, answered questions and got things sorted so quickly a great big thank you to her for that.

Waiting to see a doctor no one appeared quickly and again sorted things rapidly and a surgical registrar appeared.

From start of going into A&E seeing staff nurse, doctors, blood tests xrays and getting to a ward was under 3 hours - that is a brilliant service and all the staff involved should be made aware of how much they were appreciated.

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Response from Paul Cannon, Head of Administration, Acute Services Division, Greater Glasgow & Clyde NHS

Thank you for taking the time and trouble to provide your very kind feedback.

I will ensure that this is passed on to those involved and I am sure that they will be very pleased to read your comments.

I am sorry that this posting was not acknowledged at the time, we had a break in our use of Patient Opinion, but we have now resumed doing so, and I thought it was still important to acknowledge your posting and where appropriate to pass comments on.

Once again, thank you for using the Patient Opinion feedback system, it is greatly appreciated.

I know all of the staff and medical teams involved in your brother-in-laws' care will be delighted to read your very thoughtful remarks.

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