"Waiting for a hearing aid"

About: Caterham Dene Hospital / Audiology

(as the patient),

Was measured for a hearing aid in January 2012. Was told it would be available in 2 to 3months.

It is now July 2012 which as you can see is slightly longer than that time frame. Have recently contacted them and have now been told I am at the top of the list for an appointment but it still may be another month.

As you can appreciate, this is quite distressing for me as I only have 5% hearing in one ear, and 30% in my good making life difficult. If I have not heard anything with in one month, I will be making a formal complaint because I fail to understand how it could take 6 months to make a hearing aid.

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Response from Fionnula Robinson, Director of Communications, Surrey and Sussex Healthcare NHS Trust

I'm sorry you've had to wait so long for a hearing aid but I'm afraid this is not a service provided by Surrey and Sussex Healthcare NHS Trust. It is provided by First Community Health and Care and their audiology department can be contacted on 01293-600312 or email: ssx-tr.HearToHelp@nhs.net

I hope your hearing aid arrives soon.

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Response from Communications Manager, First Community Health & Care CIC

Thank you for raising your concerns regarding your wait for a hearing aid. This must have been a very worrying time for you, especially with the severity of your condition.

I'm sorry you did not receive a response from us, as a new organisation, our request for an account with Patient Opinion was still in the process of being registered. I understand that you have an imminent appointment with the audiology service and wish to apologise for the delay you have experienced, which we agree is unacceptable.

We take all comments raised very seriously, and are committed to improving patient care. We hope you have a positive experience at your appointment, and once again thank you for raising this with us.

Philip Greenhill

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