"Inconsiderate to my child who has a mental..."

We are very sorry to hear that you are unhappy with the service that you have received. We have responded to your points raised.

1.We are sorry if this was the case but unfortunately we have no way of checking this to be able to respond. We inform any new patients that are registering with us of the time frame but will advise them to contact us should they need to see a GP or healthcare professional before this.

2.It would be helpful if you would be willing to contact the practice to discuss further as we can see no mention of a specialist referral on our clinical system. During the consultation that took place on 16/7/19 we can see that it was discussed and agreed with you that the doctor would do a supporting letter for an existing appointment with an outside team. I can confirm that this letter was completed on 24/7/19. The original referral to this team was carried out by your previous GP surgery.

3.-We are sorry that you feel as though the GP refused to treat your sons ingrowing toe nail. We can see from our clinical system that your son was booked a 10 minute slot and the reason given was regarding another health matter. Unfortunately the doctors are only able to deal with one problem per 10 minute appointment. You have stated that the GP asked your son what he would like her to do about it? This question is often asked to patients as they come to the appointment with an outcome or end goal that they would like to achieve, once this is known to the doctor they can work with the patient to achieve it if it is possible. I would like to reassure you that the question was only meant with the best intentions for your son and his wellbeing. Given his age the GP will consult with him and try to understand what are the best steps forward taking in to consideration his wishes and needs. If another medical issue needs to be discussed we would encourage patients to inform the staff when booking the appointment so that adequate time can be allocated or we would advise booking in for another appointment to discuss the other concern.

4. -After reviewing the clinical system we can see that the medication situation that you are describing happened due to us not receiving clinical correspondence supporting the change of medication from the team that started it. We tried on numerous occasions to contact this team to get an up to date letter so that his medication could be altered. It is noted that you spoke to the duty GP on 23/9/19 and the GP agreed to increase the dose of medication & issue it whilst we were still chasing the letter. Unfortunately there is nothing that we can do regarding the pharmacies and what medicines they do/do not have in stock. We do however understand your frustration with having difficulties trying to source the medication, I can see that a follow up call was made by our admin team to check that you had managed to get the prescription dispensed, you confirmed that this had happened.