"Still no improvements."

This surgery is so horrendous that six months ago I wrote to my GP to complain about the standard and quality of care (or lack thereof) it was providing.

I was told at the time that it was between providers and that it would get better once the new provider was settled.

I allowed time for this to happen and am now all the more frustrated at the service.

I cannot currently comment on the actual care the provide as I have not been able to access any. Phone calls are immediately diverted to a queue where you can wait 5 or 10 minutes for a miserable receptionist to answer to brush off your query.

Previously the wait for appointments was 4 weeks, this has now increased to 6.

My partner recently was involved in a car accident and went to the surgery a week later as his neck was sore, they charge you up front before they even let you see the doctor for this. But they don't take card so you're then sent off the the cash machine and just hope they let you back in when you return as you've then technically missed your appointment time. It's absurd.

I will be back in touch with my MP to push for an investigation into this surgery.

If you have recently moved to the area and are looking for a GP then please do not sign up here. You will not receive care from these people.