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"Childrens cancer ward & restaurant"

About: Leicester Royal Infirmary

Playroom specialist locks away toys and colouring so children can only play with baby toys or watch the tv. Even after taking care of your child the whole day the playroom leader expects you to tidy up after in the playroom. I understand a certain amount of picking up after your own children is just common courtesy but the vibe is uncomfortable. And snidey hints are made of you need to rush home with your sick child. Playroom leader is also practically non existent as she is never in the actual playroom. Ive gone out to the wards to look for her but still nowhere to be seen. It seems she’s getting paid to be unavailable? Only around to check that you’ve tidied so she doesn’t have to.

Doctors and consultants and nurses don’t communicate very well with each other so you get an unprepared person dealing with your child. Especially difficult if your child has special needs. There’s no consistency and misunderstandings plus mistakes are just common play.

The restaurant food is very poor quality, tasteless, stupidly overpriced and the portion size is not suitable for an average adult.

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Responses

Response from Leicester Royal Infirmary 4 years ago
Leicester Royal Infirmary
Submitted on 20/09/2019 at 15:10
Published on nhs.uk at 16:06


Dear Reviewer,

Thank you for taking the time to leave a review.

We are very sorry to read about your recent experiences at our hospital.

We would like to investigate this for you. In order for us to do this, we will require some further information from you.

Please contact our Patient Information and Liaison Service (PILS) who will be able to fully investigate this for you.

You can contact PILS using any of the following methods:

Free phone line: 08081 788337

(Please note opening times are Monday to Friday 10am to 4pm. If you leave a message they will contact you the following working day)

Write to: Patient Information and Liaison Service

The Firs

C/O Glenfield Hospital

Groby Road

Leicester

LE3 9QP

Email: pils@uhl-tr.nhs.uk

Fax: 0116 258 8661

Alternatively, you can fill out an online contact form on our website here: https://www.leicestershospitals.nhs.uk/patients/patient-welfare/patient-information-and-liaison-service/

Kind regards,

The Communications Team

Leicester’s Hospitals

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