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I received great care

Posted By Darcy281

"I received great care"

About: Forth Valley Royal Hospital / Endoscopy and day care

(as a service user),

I received great care from start to finish from all the staff in the Endoscopy unit, the unit was clean and the staff knowledgeable, I was made aware of any delays. A great service thank you 

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Responses

Response from Susan Cowan, Staff nurse, Endoscopy, NHS Forth Valley 4 years ago
Susan Cowan
Staff nurse, Endoscopy,
NHS Forth Valley

Submitted on 17/09/2019 at 12:04
Published on Care Opinion at 12:04

Thank you for providing feedback following your visit to the Endoscopy department.

We would like to apologise for any delays while attending the department. The unit can however be very busy and although we try to ensure lists run to time, on occasions delays can occur and this unfortunately cannot be prevented.

Your kind words about the care you received and the cleanliness of the unit are appreciated and will be shared with the team.

Regards

Susan Cowan, Staff Nurse, Endoscopy

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Update posted by Darcy281 (a service user)

The delay was minimal and I was kept informed at all times, can’t fault anything about my care on the day

Response from Susan Cowan, Staff nurse, Endoscopy, NHS Forth Valley 4 years ago
Susan Cowan
Staff nurse, Endoscopy,
NHS Forth Valley

Submitted on 17/09/2019 at 15:33
Published on Care Opinion at 15:33

Thanks again for your feedback.

Regards

Susan Cowan, Staff Nurse, Endoscopy

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